Shipping & Returns Policy

You agree to pay the Delivery Fee for delivery to your Delivery Address.

Goods may be delivered by Australia Post and/or other reputable courier companies of our choice. Deliveries are processed as promptly as possible upon receipt of full payment. Where possible we will confirm the estimated shipping dates with you.

Whilst we take all reasonable steps to ensure Goods are received in good condition, in a timely manner, and to the correct address, we cannot guarantee these steps. Furthermore, we do not take responsibility for any circumstances beyond our control that lead to delays in shipping Goods or for Goods that for any reason are not delivered.

However, we do hold insurance for Goods in transit either through our own policies or through the chosen courier company. If you have received a damaged order or perceive that your order may be lost, please Contact Us for assistance.

You acknowledge and agree:

• That anyone at the Delivery Address who takes receipt of the Goods is authorised to receive those Goods and where applicable sign for the Goods on your behalf;
• That in the event there is no one at the Delivery Address, or no appropriate person to receive and sign for the Order, the Goods will not be delivered and a Re-Delivery Fee, may apply;
• That if you specifically request that the Goods be left at the Delivery Address without any person responsible, you assume all risks associated with the security of the Goods from the drop-off time; Otherwise, all risk in the Goods passes to you upon delivery.

If the Goods you receive are faulty or are different from a sample displayed on our website then you may elect to exchange the Goods or receive a refund or a credit for the same amount. In these circumstances we will also reimburse the return shipping costs to you and will replace any damaged item/s (if available) when returned to us in original packaging as supplied.

We expect you to notify us of any faulty Goods within 24 hours of receipt of the Goods with a photograph of the Goods in their original packaging showing any defects, damage or otherwise.

To qualify for any replacement, refund or credit, it is your responsibility to ensure that Goods are returned in their original condition, are shipped with a tracking number and with transit insurance in place.

Please note: We do not offer refunds for ‘change of mind’. However, in some circumstances, at our sole discretion, we may provide a refund or credit. It is your responsibility to provide the full details surrounding your expectations and the reasons why you would like us to consider a refund or credit. Any refund or credit based on ‘change of mind’ will be provided less all postage and insurance costs, if returned in original (undamaged) condition within seven days of receipt.

If you wish for any reason to cancel an Order after it has been placed, you will need to cancel your order by notifying us through the Contact Us form or calling the office direct no later than 24 hours after placing your order.