Commonly Asked Questions
Here we provide answers to some of your most commonly asked questions. Still, have a question? Contact Us for more assistance.
Commonly Asked Questions
Here we provide answers to some of your most commonly asked questions. Still, have a question? Contact Us for more assistance.
How much does a valuation cost?
Our valuations are free of charge.
What are my payment options when I buy?
We accept payment by Credit Card, (Visa & Mastercard) PayPal, Stripe and Direct Deposit.
Can I pay for my coin or banknote in instalments?
Yes, laybys are available on items with a retail price of $200 upwards.
Selling my Australian coins or notes, how does it work?
There are two main ways to sell your coins & banknotes through ARCAN. Outright Purchase and or Consignment. Click Here for more information.
What happens if my coin or banknote arrives and it isn’t what I was expecting?
We provide a 30-day money back guarantee. So, in the unlikely event that for any reason you are not completely satisfied with your purchase, just Contact Us and we will sort out a full refund and provide return shipping instructions at no extra cost to you.
Are my purchases insured whilst in transit?
Your purchases are fully insured whilst in transit until you sign for the parcel at your end. We will contact you with shipping details to enable you to track your parcel every step of the way.
Do you travel interstate to value and or buy collections?
Yes, if your collection is deemed to be of value. Please Contact Us to discuss further.